
WORLD CLASS
Contact Centers


Contact Center Capabilities
For over two decades, Sibernext has redefined enterprise support solutions by integrating cutting-edge technology with globally recognized methodologies. Our 25-year legacy of innovation powers contact centers, IT service desks, virtual assistants, and call centers for industry leaders worldwide. We uniquely fuse ITIL®-aligned processes, Six Sigma precision, and PMP®-certified project rigor to deliver measurable business outcomes—reducing costs by 30%, boosting customer satisfaction by 25%, and slashing agent attrition in half.


Contact Center Service Catalog
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IT Service Desks
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Incident Management
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Service Request Fulfillment
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Problem Management
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Change Management
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Knowledge Management
Tier 1, Tier 1.5 and Tier 2 services available including Remote Engineering , troubleshooting of desktops in Windows / Mac Environment.

Virtual Assistants
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Call Management
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Book Keeping
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Calendar Management
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Appointments / Reservations
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Vendor Management
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Supply Chain Management
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Event Management
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Virtual Receptionist
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Research / Data Entry
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VA - Real Estate
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VA - Healthcare

Inbound Projects
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Customer Support
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Semi-technical Support
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Technical Support
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Hotline
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Enquiry Handling
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Billing Support
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Order Management
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Product Information
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Reservation Booking
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IVR
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Appointment Handling

Chat Support
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Customer Service
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Departmental Routing
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Order Management
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Appointment Scheduling
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Billing Inquiries
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EHR Support
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Account Updates
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Fraud Alerts
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Loan Processing
Available as "Agent Support", "AI Chatbots" or "Hybrid Setup"

Outbound Projects
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Escalation Call Back
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Tele-prospecting
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B2B Cold Calling
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B2C Cold Calling
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Telemarketing
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Lead Generation
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Lead Verification
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Lead Conversion
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Tele-sales
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Appointment Handling
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Research Services

Email Support
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Customer Inquiry Handling
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Technical Support
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Billing / Payment Support
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eCommerce / Order Management
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Healthcare - Appointments / EHR Issues / Billing Support
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Finance - Fraud Alerts /Loan Processing
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Complaint Management
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Lead Nurturing / Sales Support

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