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WORLD CLASS

Contact Centers

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WORLD CLASS

What makes us

For over two decades, Sibernext has redefined enterprise support solutions by integrating cutting-edge technology with globally recognized methodologies. Our 25-year legacy of innovation powers contact centers, IT service desks, virtual assistants, and call centers for industry leaders worldwide. We uniquely fuse ITIL®-aligned processes, Six Sigma precision, and PMP®-certified project rigor to deliver measurable business outcomes—reducing costs by 30%, boosting customer satisfaction by 25%, and slashing agent attrition in half.

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Contact Center Service Catalog

IT Service Desks

Inbound Projects

Outbound Projects

Virtual Assistants

Chat Support

Email Support

  • Incident Management

  • Service Request Fulfillment

  • Problem Management

  • Change Management

  • Knowledge Management

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Tier 1, Tier 1.5 and Tier 2 services available including Remote Engineering ,troubleshooting of desktops in Windows / Mac Environment.

  • Customer Support

  • Semi-technical Support

  • Technical Support

  • Hotline

  • Enquiry Handling

  • Billing Support

  • Order Management

  • Product Information

  • Reservation Booking

  • IVR

  • Appointment Handling​

  • Escalation Call Back

  • Tele-prospecting

  • B2B Cold Calling

  • B2C Cold Calling

  • Telemarketing

  • Lead Generation

  • Lead Verification

  • Lead Conversion

  • Tele-sales

  • Appointment Handling

  • Research Services

  • Call Management

  • Book Keeping

  • Calendar Management

  • Appointments / Reservations

  • Vendor Management

  • Supply Chain Management

  • Event Management

  • Virtual Receptionist

  • Research / Data Entry

  • VA - Real Estate

  • VA - Healthcare​

  • Customer Service

  • Departmental Routing

  • Order Management

  • Appointment Scheduling

  • Billing Inquiries

  • EHR Support

  • Account Updates

  • Fraud Alerts

  • Loan Processing​

Available as "Agent Support", "AI Chatbots" or "Hybrid Setup"

  • Customer Inquiry Handling

  • Technical Support

  • Billing / Payment Support

  • eCommerce / Order Management

  • Healthcare - Appointments / EHR Issues / Billing Support

  • Finance -  Fraud Alerts /Loan Processing

  • Complaint Management

  • Lead Nurturing / Sales Support​

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